A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru has determined that the transmission hydraulic sensor in your vehicle may incorrectly measure the hydraulic fluid pressure. If the fluid pressure is measured higher than its actual value, the hydraulic pressure will be reduced. If this occurs, the drive chain may not have the proper tension resulting in .chain slip.. You may be able to recognize this condition from irregular noise and/or vibration while driving, and/or warning lamp illumination.
Continuing to operate a vehicle experiencing this condition may ultimately result in loss of power while driving, increasing the risk of crash.
WUV-07 Safety Recall FAQs:
Q: What should I do?
A: You should contact any authorized Subaru retailer (dealer) for an appointment to have this safety recall repair performed, at no cost to you.
Q: What will be done to the vehicle?
A: Subaru will reprogram the transmission control unit (TCU) at no cost to you. Following the TCU reprogramming and after a drive test, diagnostic trouble codes (DTC codes) will be inspected and if certain DTCs are present, the hydraulic sensor harness will be replaced with an updated part at no cost to you. If vehicles are confirmed to have experienced, or are currently experiencing love drive chain tension, the transmission assembly will be replaced at no cost to you.
Q: What Subaru models are involved?
A: Certain 2019 model year Ascent vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.